Our service level agreement.
We provide peace of mind when it comes to our services.
99.9% our garuntee to you when it comes to reliability.
We know your business means everything and we take the extra steps to protect it.
Uptime Guarantee.
The Terms of Service, Section 16, contains accurate and updated information regarding RR Development Wisconin's Uptime Guarantee in its entirety. This article only seeks to help explain the rules to which you agree.
- If a shared or managed server falls short of the 99.9% uptime guarantee, you may receive one (1) month of credit for that package on your account.
- Approval of any credit is at the sole discretion of RR Development Wisconsin and may be dependent upon the justification provided.
- Planned server maintenance does not count as downtime.
- Just because your website does not work, this does not mean your server has downtime. As long as the server is available to deliver your content, then the guarantee is met. It is your responsibility to have working content.
- The Uptime Guarantee only applies to Shared and Managed web hosting accounts.
- To request a credit, please contact us via phone or Live Chat with justification for your request.
Network Guarantee
The Terms of Service contains accurate and updated information regarding RR Development Wisconin's Network Guarantee in its entirety. This article only seeks to help explain the rules to which you agree.
- The Network Guarantee is not related to our Uptime Guarantee.
- Our managed hosting services are covered by a network guarantee in which the credit is prorated for the amount of time the server is down.
- Planned server maintenance does not count as downtime.
- Just because your website does not work, this does not mean our network has downtime. As long as the network is available, then the guarantee is met.
- It is your responsibility to ensure that there is a valid email address and current root password on file for your server to prevent downtime from forced password resets.
- RR Development Wisconsin reserves the right to audit servers as needed and to perform administrative actions at the request of our data center.
